shipping + returns

Shipping + Returns

Shipping  (only available in South Africa)

  • Door-to-door delivery through Fastway Couriers
  • Once your order has been sent you will receive a confirmation email with your tracking number
  • Your tracking number may take an hour or two after you have received confirmation to reflect in the courier's system
  • The amount of time specified for shipping is in Working Days
  • If your order is placed on a Friday, Saturday or Sunday your order will only be dispatched on Monday or Tuesday
  • We do not offer Express/Overnight shipping in an effort to reduce our Carbon Footprint 

Returns, Refunds & Exchanges

  • Free one way returns + exchanges on full priced items
  • Exchanged items require a second (area specific) shipping fee paid by the customer
  • Products may be exchanged for other products to the same value (excluding shipping) or a credit can be issued to the same value (excluding shipping)
  • Exchanges and Refunds will only considered if the customer notifies bod within 7 days of delivery. Upon our receipt and inspection of the returned item(s), exchanges and refunds will only be accepted and processed if the item(s) are unused with all tags, button bags and packaging in tact and no signs of damage, wear or altering
  • A return for any faulty items will only be considered if the items are unworn/unused and you notify bod within 7 days of receipt. If the item is no longer in stock, an exchange for another item or gift card or full refund of equal value will be issued provided that all pieces or components of the original item are available for inspection
  • No refunds, returns or exchanges on SALE items
  • All BLACK FRIDAY sales are final
  • If you are unsatisfied with your product, have mistakenly received an incorrect item or have any queries, please contact info@bodthebrand.co.za

Preorders

  • Orders are placed + paid for before they are available for shipping. The items will go into production after the preorder has closed
  • We will keep you updated on the progress + give you an approximate date for shipping, which could potentially move forward or back on the account of quicker production/unforeseen delays
  • Orders will be refunded in full if the preorder has to be cancelled on account of any unforeseen circumstances/issues